GENERAL TERMS AND CONDITIONS (GTC)

1. landlord

The provider of the flats is Wohnperlen UG (haftungsbeschränkt) (landlord). Wohnperlen UG (haftungsbeschränkt) is not a tour operator within the meaning of the German Civil Code (BGB).

2. rental contract/conclusion of the contract

The rental contract is concluded when either the guest has booked the flat via the booking system integrated into the homepage or the landlord sends an offer in writing by letter post, e-mail and/or fax on the basis of the guest's booking enquiry and the guest confirms this in the same way (placing of order). If there are more than 24 hours between the submission of the offer and the placing of the order, the landlord reserves the right to make an interim letting. The mere submission of an offer does not constitute a reservation. The contractual partners are the landlord and the guest. If a third party places an order on behalf of the guest, the third party and the guest are jointly and severally liable to the provider for all obligations arising from this contract. In this case, the landlord reserves the right to demand the entire rental price in advance. The guest is obliged to check the offer for accuracy. If the content of the offer differs from the booking enquiry and the guest does not raise objections to this immediately, the content of the offer shall be deemed to have been contractually agreed.

The above regulations also apply to flat bookings via the booking portals on which the flat is advertised.

3. payment of rent/payment conditions

The contractually agreed total rent includes the operating costs, the cleaning flat rate, the statutory VAT (gross) and the regional taxes (e.g. visitor's tax, guest tax, accommodation tax, etc.). The landlord will send the tenant an invoice after arrival - exclusively in electronic form - in which the rent, the cleaning flat rate including the current statutory VAT are shown. The special regional taxes are already included here and will not be invoiced separately. The rent is due in full after conclusion of the contract - at the latest 7 days before arrival. If the booking is made at a later date, payment is due immediately. A separate invoice is not a prerequisite for payment. If the rent is not received by the landlord in accordance with the contract, the contract is terminated and the rental property will not be made available for use. Payment shall be made exclusively via the payment options offered in the advert.

4. arrival/departure

The flat is available on the day of arrival from 16:00 at the earliest. In exceptional cases, the apartment may be available later. Earlier arrival is only possible by prior arrangement.

Costs for a possible earlier check-in: 25.00 euros gross (only by arrangement)

The keys are handed over contactlessly via a key safe. The tenant will receive the relevant arrival information at least 5 days before arrival.

During the stay a key/key ring is available, which will be deposited in the key safe on departure.

On the day of departure, the flat must be vacated by 10:00 a.m. at the latest. In the event of late return of the rented property, the landlord is entitled to claim damages from the tenant (e.g. waiting time for cleaning staff).

Costs for a possible later check-out: 25.00 euros gross (only by arrangement)

The flat must be left in an orderly condition. All food must be disposed of or taken away. Waste must be separated according to local regulations (residual waste, paper/cardboard, plastic/plastics, glass) and disposed of in the bins provided. In the event of excessive and disproportionate soiling of the flat or individual rooms, we reserve the right to charge for the extra costs arising from prolonged cleaning. If one or more keys are lost, the guest must compensate the landlord for replacing them and, if necessary, for replacing the locking system.

If it is necessary to call in a locksmith, the costs incurred will be passed on to the tenant.

If the tenant is unable to enter the flat through his own fault and must be let in by a third party, an expense allowance of EUR 45.00 gross will be charged. This emergency service is only available from 8:00 am to 10:00 pm.

5. house rules (no smoking/animals)

Disturbing noise, including in the stairwells and inner courtyards, is to be avoided. The guest is obliged to comply with the house rules. From 10.00 p.m. to 7.00 a.m. the night's rest applies. During this time, special consideration must be given to neighbours, including in the entrances and stairwells. TV and audio equipment must be set to room volume.

The guest must treat the holiday flat and its inventory with care and is obliged to keep the flat clean during his stay. For the duration of the rental of the holiday flat, the guest is obliged to keep windows and doors closed when leaving the holiday flat, to set all radiators to a low setting and to switch off lights and technical devices.

The holiday flat may only be occupied and used by the agreed number of persons (adults and children). Corresponding changes must be reported.

Dogs are permitted in some flats but not in others. The information in the individual adverts applies here. Other pets are generally not permitted and require separate authorisation. We reserve the right to claim damages in the event of non-compliance. The costs for bringing a dog vary and can be found in the advert.

There is a general smoking ban in the holiday flats and stairwells (outdoor areas, terraces or balconies are excluded). In the event of non-compliance, the landlord reserves the right to terminate the rental property without refunding any amounts already paid. In principle, a penalty of 250.00 euros gross will be due. In addition, the landlord reserves the right to claim the costs incurred due to the increased cleaning effort and possible damages.

6. internet use via WLAN

The landlord provides internet access via a wireless connection (WLAN). The tenant will receive the access information from the landlord at the start of the tenancy. The tenant is only authorised to use the WLAN access during their stay. Passing on the access data to unauthorised third parties is prohibited. The tenant assumes liability for any damage in the event of unauthorised access. In the event of unauthorised disclosure of access data to third parties, the landlord is entitled to block WLAN access. The tenant undertakes to use the WLAN access in accordance with legal requirements and applicable law. The landlord reserves the right to restrict or block access in whole, in part or temporarily. The landlord reserves the right to block certain sites or services via the WLAN (e.g. sites that glorify violence, pornographic or fee-based sites). If the tenant makes use of chargeable services or other services via WLAN, the tenant shall bear the costs incurred. The landlord is not liable for disruptions to WLAN access. The tenant is obliged to ensure the security of their own data.

7 Access to the holiday flat by the landlord

The landlord is authorised to enter the guest flat if necessary, e.g. for repairs that become necessary at short notice. As a rule, this is done with prior notification of the tenant of the rented flat.

8 Liability

The lessor is liable for his obligations arising from the contract. Liability is limited to wilful intent and gross negligence on the part of the provider; liability on the part of the landlord for simple negligence is excluded. The landlord cannot be held liable for short-term failure of furnishings, public utilities, lifts, etc.; a price reduction is excluded. The same applies to force majeure. The landlord is not liable for items brought in by the tenant; they are not deemed to be items brought in within the meaning of §§ 701 ff. BGB. Liability of the landlord under these provisions is therefore expressly excluded. This also expressly applies to valuables that the tenant stores and/or leaves behind in the holiday flat. Valuables left behind will be stored in accordance with statutory regulations. The landlord is responsible for sending them to the tenant and reimbursing the postage costs. No liability is assumed for the postal route and the arrival and undamaged arrival of the goods at the tenant. The use of the stairways and lifts to the guest flat, the guest flat itself as well as the cellar, adjoining rooms and underground car parks is at the tenant's own risk. The tenant is liable for all damage that he, his fellow travellers or his visitors culpably cause in the house of the holiday flat, in the holiday flat itself and/or to the inventory of the holiday flat. The tenant is responsible for proving that the damage did not occur during the rental period or that he and his fellow travellers are not at fault. The tenant is obliged to notify the landlord of any damage immediately. The Hirer is recommended to take out private liability insurance.

9. withdrawal from the contract / cancellation conditions

When booking the flat via a portal, the corresponding cancellation conditions apply.

When booking via our homepage, the following conditions apply:

If the tenant declares the cancellation of the rental contract within 5 days before the start of the rental period, the landlord waives the contractually agreed rent and undertakes - insofar as the rent has already been paid - to refund this to the tenant to the extent of the amount already paid.

In the event of a cancellation with a shorter notice period, the cleaning fee and the accommodation tax / guest tax will be refunded.

If the tenant does not take up the tenancy, he shall owe the contractually agreed rent. A refund of rent already paid is not owed. If the tenant has booked a special rate which excludes the possibility of cancellation, the aforementioned refund regulations do not apply. A refund of the entire rental price to the tenant is therefore excluded.

In unforeseeable circumstances that make it impossible to fulfil the rental contract, the lessor is entitled to withdraw from the rental contract. In this case, the tenant's liability is limited to reimbursement of the rental price. In the event of justified cancellation by the landlord, the tenant shall not be entitled to compensation. Liability for travelling and hotel costs is excluded.

10. data protection

The personal data provided by the guest, including the identity card or passport number, will be stored electronically by the landlord. The data will not be passed on to third parties. Insofar as the landlord is obliged by law to pass on data to local authorities (population register), he is deemed to be authorised to do so by the guest.

11. final provision, severability clauses

Amendments or additions to the contract or these General Terms and Conditions should be made in writing. Unilateral amendments or additions by the guest are invalid. The place of jurisdiction shall be Dresden (Germany), the registered office of Wohnperlen UG. The law of the Federal Republic of Germany shall apply exclusively. Should any of the above provisions be or become invalid or void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the purpose of the provision to be replaced. In all other respects, the statutory provisions shall apply.